Help Me

I'm not sure what size I should buy?

We know that choosing the correct size can be a bit daunting so we have put together a How to Measure video to help you measure in the correct places so you can choose the best size for you. All dresses will need a tweak given that we are different shapes but that is also easy enough to do. Check out our Media page for our helpful videos on how to find an alterations lady.  It is our strong suggestion to use the largest measurement and order your size based off that measurement as these gowns do not stretch and have limited room to let them out if the gown is too small but most gowns can be run in up to 2 sizes if needed.

I’ve just receive my dress and it needs some alterations.. What do I do?

Firstly Congratulations you are now part of the #s&stribe!  Whilst all of our gowns follow a set size chart it’s very rare that we fit into a particular size perfectly so alterations will be required if you want your gown to fit you perfectly… Let’s face we wish we were all 6 foot tall size 6 super models but for most of us (myself included) it’s not a thing!

The most common alterations needed are a hem, a bust shaping dart and normally a small tweak in at the waist or a shorten of the straps and a bustle. A bustle will hitch up the train so you can dance the night away without worry! Give your nearest bridal shop a call as they often will either do it themselves or have ladies they recommend as their brides need alts done too. Check out our Media page for our video on how to find an alterations lady.

I’ve put on a little bit of pre wedding weight and my gown is too small. What can I do?

We’re female, we totally get that stress eating is a real thing and weddings are the worst for it! So to help take some of the stress out of it we have a potential solution for you… If your gown has a zip back then the easiest thing to do to give you almost a full size bigger is to purchase one of our Lace Up Back Kits! You can buy a kit which includes a panel, a lace up tie and the required loops that can be easily sewn into the gown. Then contact a dressmaker (nearest bridal store or even drycleaners have people they recommend) and they can sew it in for you.

If your gown is only a little firm then it’s highly possible it can be released through the side seams to give you some breathing room.

How long will my gown/s take to get to me?

Delivery on your items will depend on what you are ordering… Wedding, Bridesmaids and Formal gowns are Made to Order in your chosen size and colour and can take 8 – 12 weeks. Our Fur or Faux Fur jackets are usually dispatched within 4 business days however if they are not on hand they can take 3-4 weeks.

You will be updated with tracking details of your package once it has been shipped. Once the order has been shipped it will take approximately 4-7 business days to reach you in most metropolitan areas. For addresses outside the metro area please allow approximately an extra 7 business days.

Please also be aware that some items come from different factories and therefore do not be alarmed if your order arrives piece by piece as we are determined to make sure you are enjoying your order as soon as possible!

Do you accept returns?

We offer a returns policy. If you have changed your mind or ordered the wrong size or colour you are able to return your item with a 30% restocking fee as the products are Made to Order. Items must be returned within 10 days from delivery to the address provided with your goods. Sugar & Spice is not responsible for the return payment of shipping and the original shipping price will be deducted from the refund amount. Refunds will be made within 7-14 business days from receipt of returned goods.

Download Returns Form Here

I bought a Sale dress, can I return or exchange it?

Congratulations on bagging a bargain! We are delighted to be able to offer you a refund on your sample sale wedding gowns. All gowns must be returned within 10 days of receiving the gown. All returns will incur a $45 restocking fee as well as any shipping & handling charges. We are also pleased to be able to offer you an exchange on your gown for something else. All products you wish to exchange must be returned to Sugar & Spice within 10 days of delivery receipt. You will be responsible for all shipping costs of returning the item and also to have the new item sent out to you. Please include our returns form including the item name/number of the gown you wish to exchange it for.

Download Returns Form Here

How do I know when my returned goods have been received?

Once your items have been received we will update you that they have in fact been received and then you can expect to receive your refund within 7-14 business days.

What should I do if I have any questions about an item or my recent purchases?

We are happy to hear from you with any questions you may have so please don’t hesitate to send us an email using our contact page and we endeavour to get back to you within 1-2 days or you can jump straight onto our Facebook Chat feature available on every page and we will happily answer any questions you may have.

I bought a Sample Sale dress what can I expect?

Again congratulations are in order for saving a huge wad of cash on these international Designer labels! If you’ve purchased a sample gown you need to accept the fact that this dress has been tried on before and has been used in a retail environment. Therefore you might find there are a few beads missing or a pull in the fabric or the dress is just not quite 100% perfect. By purchasing a sample gown  you are acknowledging your acceptance of this and no refunds or exchanges will be offered. Most wedding gowns can be let out up to one size and taken in up to 2 sizes in most cases. This offers you some room to move if you find the gown is a little big or small. None of the gowns offered are in any was “trashed samples” as all of these gowns have been looked after by the bridal stylists.

I’ve worn my gown and I’ve got some photos to share with you?!

Ooo YAY!! Congratulations and welcome to the #sstribe! We are so excited to see you all frocked up and looking amazing so please tag us on Facebook @SugarandSpiceTribe, Instagram @sugarandspicetribe #sstribe or email through your photos to [email protected]

Still Have Questions? Send us an email below!