Returns & Exchanges

Returns/Refunds (non sale items)

All of our gowns are Made to Order and therefore a 30% restocking fee of the product cost will apply to all products returned. Please be aware that you will not be refunded for the shipping costs. Please fill out the returns form and include it with your parcel including your reason for return. The customer is responsible for all shipping costs. NO exchanges will be offered for ordered gowns. All gowns will fall under this return category.

All products you wish to return will need to be returned to the supplied address within 10 business days of their receipt. Sugar & Spice will not accept any returns after this time. Sugar & Spice will only accept items that have not been worn, have all their tags still attached and are in perfect condition. Sugar & Spice retains the right to refuse returns on any products we deem in breach of these terms.

Sale items

This includes sample gowns and all other items that are on sale. We are delighted to be able to offer you a refund on your sample sale wedding gowns. All gowns must be returned within 10days of receiving the gown. All returns will incur a $45 restocking fee as well as any shipping & handling charges. The returns form can be downloaded from our FAQ’s page. We are also pleased to be able to offer you an exchange on your gown for something else. All products you wish to exchange must be returned to Sugar & Spice within 10 days of delivery receipt. You will be responsible for all shipping costs of returning the item and also to have the new item sent out to you. Please include our returns form including the item name/number of the gown you wish to exchange it for.

 

Sample Sale Items

By purchasing a sample sale item you are accepting that we have treated these items with appropriate covid-19 safety measures. You are also accepting that these are items that have previously been tried on and may have some general wear and tear which may include (although not exclusively) loose threads, missing beads, small fabric imperfections, fixable wear and tear to netting, a button missing or a zip head replacement. These gowns have been packaged and stored safely and responsibly and photos of any damage will not be available ahead of time. Sugar & Spice does not accept responsibility for these damages and will not offer refunds or returns based on this.