1. YOU’VE FOUND ‘THE ONE’
Congratulations! Order your gown via our eboutique – the only place where you can purchase these gorgeous European designer labels.
2. WELCOME TO THE SUGAR & SPICE TRIBE!
It’s official; You’re going to be apart of the Sugar & Spice Tribe! Our After Sales team are here to help you every step of the way!
3. AND SO IT BEGINS!
Once your order has been placed on our eboutique we take that order and send it to the factory where they will allocate the luxurious fabrics required to complete your gown.
Production time: (Please note that due to COVID-19 & the lack of incoming passenger planes shipping from Europe is sitting at about 4 weeks at the moment).
- 8-10 weeks Standard production + Shipping from our European factory
- 6 weeks Rushed production + Shipping from our European factory
ARIA BRIDE – 8-10 weeks production + Shipping from our European Factory
Tania Olsen Bridesmaids – 12 weeks production + shipping from the Australian Warehouse
Sample Sale – These designer gowns are housed in our Brisbane Warehouse therefore shipping is 7-10 days
4. HANDMADE IN EUROPE!
Now the magic happens! Your gown will go into production where every fine detail will be attended to from the fabrics to the boning & structure.
5. THE FINER DETAILS
Your gown will undergo high grade in-house quality control to ensure that the fabrics and manufacturing are of the highest standard.
6. PACKED & READY
The most exciting package you’ll ever receive! It’s time for our Pack & Wrap team to pack your order at our Brisbane, Australia Warehouse. We use TNT Couriers or Express Post to send all our parcels.
7. TRACK YOUR GOWN
You will receive tracking information directly from the Couriers so you can track your precious package.
SHIPPING AUSTRALIA WIDE
If you are located within Australia, your gown will be sent via Australia Express Post or Couriers Please which takes between 1-3 business days to arrive. You will receive tracking information directly from the Couriers so you can track your precious package.
INTERNATIONAL SHIPPING (OUTSIDE AUSTRALIA)
If we are shipping internationally we use either DHL or TNT Couriers which can take up to 10 days to arrive. You will receive tracking information directly from the Couriers so you can track your precious package.
If you have any questions about shipping you can phone us on +61492 844 315 or email us on [email protected]
To determine your shipping costs simply add your products to the cart, continue to the checkout and your shipping rates will be applied.
CURRENCY, DUTIES AND TAXES
Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.